Your privacy is important to PapaCow. This policy sets out how PapaCow Pty Ltd (ABN 57 109 714 516) trading as PapaCow Fashion (PapaCow, we, us or our) collects, holds, uses and discloses your personal information.
This policy also informs you of your rights to privacy and explains the choices you can make about the way your personal information is collected and used.
By interacting with our website, purchasing goods from us, or otherwise providing your personal information to us, you consent to us collecting, storing, using and disclosing your personal information as set out in this policy or as otherwise disclosed by us at the time of collection.
We may update this policy from time to time. You can find the most current version on our website: papacow.com.au (Website). By continuing to interact with the Website, purchase goods from us, or otherwise provide your personal information to us, you accept the terms of this policy.
1. The kinds of personal information we collect
The personal information we collect and hold will depend on the nature of your interaction with us, but may include your name and contact details (such as your telephone number, address, and email address), your financial details (such as credit card or bank account details), your feedback and opinions (including any feedback or opinions provided via your interaction with our social media accounts), and any other personal information you provide to us (such as your gender, date of birth, occupation, activities and interests).
2. How do we collect personal information?
Generally, we collect personal information from you directly. This may occur in a number of ways, including:
(a) when you purchase goods from us;
(b) when you sign up to our mailing lists;
(c)when you post or submit content to our Website or social media accounts;
(d) when you communicate or interact with us or others on our Website or social media accounts;
(e) when you make an enquiry or leave feedback; or
(f) through cookies when you access and use the Website.
We endeavour to only collect personal information about an individual from that individual. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us.
We may hold your personal information in electronic or hard copy form, or a combination of both.
3. Social media and communication services
PapaCow uses social media and communication services such as Facebook and Instagram to communicate with the public about our goods and services. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public.
The social networking and communications service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook and Instagram on their websites.
4. Your online activity
We use data collection services called “cookies” and data collected by other technologies that allow us to track your use of the Website. The technical data is used to determine visitor traffic, trends, remember your preferences and deliver personalised content to you while you are using the Website. Cookies can be accepted or declined at your preference.
We may also share aggregated, non-personally identifiable information publicly, for example, to show trends about the general use of the Website.
5. Providing personal information about others
You must not provide us with personal information about any other individual unless you have the express consent of that individual to do so. If you do provide us with such information, before doing so, you:
(a) must tell that individual that you will be providing their information to us and that we will handle their information in accordance with this privacy policy;
(b) must provide that individual with a copy of (or refer them to) this privacy policy; and
(c) warrant that you have that individual’s consent to provide their information to us.
6. Use of your personal information
We use the personal information (which is not sensitive information) we collect for the purposes for which it was provided to us and for other related purposes, or as permitted or required by law.
In particular, we may use your personal information to:
(a) communicate with you;
(b) verify your identity;
(c) provide goods that you have requested;
(d) respond to your enquiries or requests for assistance from us;
(e) recommend products that may be of interest to you, based on your transaction history and preferences;
(f) send you promotional offers or marketing material;
(g) maintain a database of users of the Website and our clients;
(h)enhance your experience of the Website, and make the Website easier for you to use, including remembering your preferences and personalising your experience on the Website;
(i) otherwise facilitate our business operations and processes.
You do not have to provide personal information to us if you do not wish to, but if you do not do so, it may affect our ability to provide you with our goods and services and with information about them.
7. Use of sensitive information
Sensitive information is a type of personal information that includes information about an individual’s criminal record, racial or ethnic origin or sexual orientation or practices. We will only use your sensitive information for the purpose for which you have provided it to us and to the extent that it is reasonably necessary for us to provide the Website and our goods or services to you.
8. Disclosure of your personal information
Generally, we will not disclose your personal information to any other third parties unless you have consented to such disclosure. Such consent may be given expressly or it may be implied by conduct.
In particular, your personal information may be disclosed to:
(a) specialist advisers who have been engaged to provide us with legal, administrative, financial, insurance, research, marketing or other services;
(b) third party contractors or service providers that we use in the ordinary course of our business to assist with the delivery of our goods and services (on a confidential basis and such service providers will be limited in their use of the information to the purpose of our business only); and
(c) any other person authorised, implicitly or expressly, when the personal information is provided to or collected by us.
We reserve the right to disclose any personal information (including sensitive information) to law enforcement or other government officials where we reasonably believe that this may be necessary or appropriate.
We will never sell, trade, lease or rent your personal information to third parties.
9. Direct marketing
We want to send you marketing and promotional communications only if you want to receive them from us. If you prefer not to receive these communications from us, please let us know using the contact details below .
If we send you any marketing or promotional communications by email, you can also click on the “unsubscribe” link at the bottom of the message.
10. Data Security
We take the security of your personal information very seriously. We take reasonable steps to protect the personal information we hold, whether in electronic or other form, from misuse, interference and loss and from unauthorised access, modification or disclosure.
When no longer required or when requested by you, we will take reasonable steps to destroy or permanently de-identify personal information we hold in a secure manner.
11. Access to personal information
You may request access to personal information that we hold about you in writing by using the contact details below. We will process such requests within a reasonable time and may charge a fee for providing access, which will cover the costs of verifying the application and retrieving the information requested. If we deny an access request as permitted or required by law, we will provide reasons for doing so.
12. Correction of personal information
We will take reasonable steps to ensure that any personal information we hold about you is accurate, complete and up to date. If there are any changes to your personal information, please let us know using the contact details below.
You may also ask us at any time to correct personal information we hold about you. On request, we will take reasonable steps to correct the personal information we hold about you so that it is accurate, complete and up to date, or will provide reasons for not doing so.
13. Complaints
If you wish to make a complaint about a breach of this policy or the Australian Privacy Principles, you can contact us using the contact details below. You will need to provide sufficient details regarding your complaint, as well as any supporting evidence and information.
Your complaint will be reviewed by our Privacy Officer, who will investigate the issue and determine the steps that we will take to resolve your complaint. We will contact you if it requires any further information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner through its website at www.oaic.gov.au.
14. Contact Details
If you have any questions or feedback about our privacy policy, or the way in which we handle your personal information, please contact us using the following details:
Email: sales@papacow.com.au